Player Privacy Policy

This Privacy Policy explains how PalmSlots collects, uses and protects personal information when you register, play and use our services in Canada. We are committed to respecting your privacy and handling your data responsibly. This page sets out the types of data we collect, why we need it, how we keep it safe and the choices available to you.

Types of data we collect

We collect information you provide directly, information generated through your use of our services, and technical data from your device and browser.

Personal data

This includes name, date of birth, contact details, email address, payment details and identity documents submitted for verification. We collect this to create and maintain your account, perform KYC checks, process deposits and withdrawals, and comply with legal obligations.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers, and log data. We also use cookies and similar technologies to remember preferences, keep you logged in and improve site performance.

Transactional and activity data

We record account activity, game and bet history, deposits, withdrawals, bonuses and communications with customer support. This data helps us manage your account, investigate disputes and detect fraud or suspicious behaviour.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and comply with legal and regulatory requirements. We also use information to provide customer support, communicate important account notices and respond to requests. Where permitted, we may use aggregated or anonymized data for reporting and analytics to improve our services.

Data protection practices

We protect your information using industry-standard security measures, including encryption in transit and controls to limit access to authorised personnel only. We regularly review our security practices and require third-party service providers to meet appropriate security standards. No system is completely secure, so please help protect your account by keeping your password private and reporting suspicious activity to us.

Cookies and tracking technologies

We use cookies, local storage and similar technologies to support site functionality, remember preferences, perform analytics and deliver personalised content. You can manage cookie settings via your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may set their own cookies when you visit our site.

Information sharing and third parties

We share personal data with trusted third parties as needed to operate our service, including payment processors, identity verification providers, fraud detection services, game providers and analytics partners. We may also disclose information where required by law or to protect our rights and safety. Where personal data is transferred outside Canada, we take steps to ensure adequate safeguards are in place.

User rights

You have the right to access, correct or request deletion of personal information we hold about you, subject to legal and operational limits. You may also request restrictions on processing or ask for data portability where applicable. To exercise these rights, update your account settings or contact us at [email protected]. We will respond to requests in line with applicable law.

Access, correction and deletion

You can review and update certain details in your account dashboard. For document updates or deletion requests, contact customer support. We may retain some data for record-keeping, fraud prevention and compliance with legal obligations even after an account is closed.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will provide notice on our site or by email. Continued use of our services after changes means you accept the revised policy.