General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use PalmSlots. They set out the relationship between us and our users, explain responsibilities for accounts and activity on the platform, and cover how promotions, payments and disputes are handled. By registering or playing you agree to these terms and any related policies accessible from your account.

Account responsibilities

Customers are responsible for keeping login details secure and for all activity on their account. You must provide accurate personal information and update it if it changes. We may suspend or close accounts where we suspect unauthorised use, fraud, multiple accounts, or a breach of these terms. Requests to transfer an account will be considered case by case and require verification.

Eligibility requirements

Use of the site is limited to persons who meet local age and legal requirements for online gambling in their province. We may refuse registration from residents of restricted jurisdictions. We require identity and address verification before certain transactions or upon request to meet anti-money laundering and payment provider requirements.

Acceptable platform use

Users must not misuse the site, attempt to manipulate games or bonuses, or use bots, scripts or VPNs to conceal location or activity. Cheating, collusion, chargebacks and providing false documents are prohibited. We reserve the right to withhold funds and close accounts where misuse or abusive behaviour is identified.

General bonus and promotion rules

Promotions have specific terms which form part of these Conditions. Only one promotion may be active per account where stated, and certain deposit methods may be excluded from offers. Wagering requirements, eligible games, maximum bet limits while wagering, and expiry of bonus funds are set out in each promotion. Abuse of bonuses or bonus-related arbitrage will result in forfeiture of bonus funds and possible account restriction.

Deposits and withdrawals

Payment options and currency choices are available in the cashier. Minimum and maximum limits, processing times and fees depend on the selected method and are displayed when you make a transaction. Withdrawals are subject to account verification and may be paused pending KYC checks. We may require proof of identity, proof of address and confirmation of payment methods before approving withdrawals. Refunds, chargebacks or disputed payments may lead to account suspension until resolved.

Dispute resolution

If you have a dispute, contact support first so we can investigate. We aim to respond promptly and to resolve issues by review of account records and dialogue with the customer. If a dispute cannot be settled directly, the matter may be escalated under any applicable external complaint process where available in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated through the site or by email to the address on file. Continued use of the service after changes are published constitutes acceptance of the revised terms. It is your responsibility to check the latest version regularly.