Responsible Gambling
At PalmSlots we take responsible gambling seriously. We want you to enjoy online play while staying in control of your time and money. This page explains the principles we follow, the tools available on your account, signs to watch for, and where to find additional support in Canada.
Player protection principles
We put player safety and fair play first. We require customers to be of legal gambling age in their province, and we verify identity where necessary. Our policies are designed to help prevent harm by offering clear controls, prompt support, and procedures to deal with suspected problem gambling or underage accounts.
Activity-control tools
Deposit limits
You can set daily, weekly and monthly deposit limits on your account. Limits are adjustable in your profile but changes may be subject to a short waiting period to prevent impulsive increases.
Loss limits
Set a maximum loss limit for the period that best suits you. Once reached, further play is blocked until the limit resets or you reduce the limit following the waiting period rules.
Time limits and session reminders
Use session reminders to get alerts after a set play time. You can also apply short account pauses or longer account breaks if you need to step away.
Self-exclusion and account breaks
If you need to stop playing for a longer period, self-exclusion is available. Choose a temporary or longer-term exclusion in your account settings, or contact support to request it. During self-exclusion your account will be closed for the chosen period and deposits and play will be blocked. We will also help with reactivation only after required checks and any cooling-off period has passed.
Recognizing signs of problematic behaviour
Watch for changes in your play patterns and finances. Common warning signs include:
- Spending more time or money than planned
- Chasing losses or increasing stakes to recover losses
- Withdrawing money from essentials or borrowing to play
- Hiding activity from family or work commitments
Tips for maintaining control
Practical steps that help keep play responsible include setting strict deposit and time limits, sticking to a budget, taking regular breaks, and avoiding using credit to gamble. If you notice warning signs, consider reducing limits, taking a time-out, or self-excluding.
Professional help and support organisations
If you or someone you know needs extra help, reach out to local resources or a health professional. International and Canadian organisations that offer support include Gamblers Anonymous, Gambling Therapy, and provincial helplines such as ConnexOntario. You can also contact our support team via live chat or by email at [email protected] for help implementing limits or starting a self-exclusion.