Terms of Use

These Terms and Conditions describe the rules that govern your relationship with PalmSlots and other services operated by us. We set out account responsibilities, eligibility, acceptable use, promotion rules, and how deposits and withdrawals are handled. By using our site you agree to comply with these terms and any additional rules displayed in the cashier or promotions pages.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method. You must not share login credentials or allow others to use your account. We may require identity verification and supporting documents before permitting certain transactions or before processing withdrawals. If you suspect unauthorised access, contact support immediately at [email protected].

Eligibility requirements

To register and play you must be of legal gambling age in your province and located in a jurisdiction where our services are permitted. We may refuse registration from restricted areas. Providing false information or using another person’s identity is prohibited and may result in account closure and forfeiture of funds.

Acceptable platform use

Use the platform fairly and in good faith. Prohibited behaviour includes creating multiple accounts, using VPNs to bypass geo-restrictions, attempting to manipulate games or promotions, and submitting fraudulent documents. We reserve the right to suspend or close accounts, withhold winnings and report suspicious activity to appropriate authorities when required.

General bonus and promotion rules

Promotions are optional and subject to specific terms displayed with each offer. Bonuses often carry wagering requirements, contribution rates by game, maximum bet limits while a bonus is active, and game exclusions. Only one bonus may be active per account unless otherwise stated. Deposits made with certain payment methods may be ineligible for promotions. Abuse of bonuses can result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods; minimum deposit and withdrawal amounts may apply. All withdrawals are subject to verification and anti-money laundering checks. We may apply reasonable limits to withdrawals, including periodic cashout caps and identity checks for large transactions. If verification is outstanding we may suspend withdrawals until documentation is provided.

Dispute resolution

If you have a dispute about account activity, a transaction or a promotion, contact our support team in the first instance at [email protected]. We aim to respond promptly and work to resolve issues informally. If a mutual resolution cannot be reached, we will follow the escalation procedures set out in our internal disputes process and provide details on further steps where applicable.

Updates to terms and conditions

We may update these terms to reflect changes in law, business practices or product features. We will publish revised terms on the site and, where appropriate, notify registered players. Continued use of the site after changes are posted constitutes acceptance of the updated terms. For clarity about any update please contact us; Palm Slots will endeavour to keep changes clear and accessible.