Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time for help with registration, deposits, withdrawals, bonus queries or verification steps. For the fastest response, use live chat or email; phone support is available during the hours shown below. We also support Canadian players in both English and French where available, and our team is local and responsive.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical reply within 24 hours) |
| General enquiries | [email protected] (billing and account questions) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +1 416 593 4821 (Mon-Fri, 09:00-21:00 ET) |
| Working hours | Chat and email: 24/7; phone hours as listed above |
Email Support
Please email [email protected] for detailed requests, account issues, or any situation that requires explanations or documents. Email lets us review attachments and respond with specific guidance. When you write, include a clear subject line, your account ID and up-to-date contact details to avoid delays. Allow time for our team to verify documents and reply.
Send us a message
Name Email Message Send messageResponse Time
Our support team typically responds within one business day for most inquiries. Simple account or payment questions are handled quickly, while more complex cases such as KYC checks or disputed transactions may require additional review and take longer depending on the issue. We'll keep you updated by email and may request documents to speed up resolution.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Send us a note via the feedback form or contact support. Every submission is reviewed carefully by our team and used to refine features, promos and the overall user experience. Your input helps us make the site more reliable, clear and enjoyable for Canadian players.